Collision Help

Can I get a ride home when I drop off my car at the Collision Center?

For extended services, we have rentals avaialable so you can go about your schedule without skipping a beat. We provide a pickup and delivery service. Yes, we would be lively to provide this service to you. We want each customer's visit to be a positive experience and will work diligently towards that goal.

Will the parts be ordered before I drop my vehicle to the Collision center for repair?

Absolutely. We generally order your vehicle's parts at the time that we write the estimate and schedule your vehicle for drop-off a couple of days later unless your vehicle is found unsafe to drive, then we would help you arrange for a rental vehicle as soon as attainable. This enables us to provide quicker turnaround time. If you have any questions regarding parts that relate to your collsion work. Please give us a call.

Can you match the paint color on my vehicle?

We have made a sizable investment in the finest paint system conceivable and constantly enhancements its technology and equipment to ensure that each vehicle's paint matches. We take particular pride in our ability to match factory finishes as the final step in the restoration process. We have a lot of experience matching Lincoln paint colors. Today's modern factory finishes incorporate multiple layers of highly specialized paints.

If my vheicle's frame is damaged, is it a total loss or can it be repaired?

No. A car is a total loss only when the estimate of repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. If it is determined that the frame section is bent beyond repair, that section can simply be replaced. Our highly skilled collision technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications.

When can I wash my car after body shop work?

Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. Some recommendations and precautions in the first 30 days after any body work. If you want to wash the vehicle make sure to wash by hand ith cool water and a very mild car wash solution using a soft cloth or sponge. Always use clean fresh water. We also highly recommend to wash your vehicle in the shade or in a covered area like a garage. Do not use a commercial car wash in the first 30 days. Stiff brushes or sponges could mar the finish and damage the surface. Do not scrape ice or snow from the newly painted surface. We also recommend not waxing or polishing the vehicle in the first 90 days after collision work. Do not "dry wipe" your vehicle. Dry wiping can scratch the finish. Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.

Can I get other service work done on my vehicle while it is in the David McDavid Plano Lincoln body shop?

Yes. Just let your advisor know what other work you would like done so that he or she can make the imperative arrangements. Our service team is highly trained team that provides the outstanding car for your vehicle. Simply mentioned to the body shop tech about your service needs and we can take care of it all!

What forms of reward do you accept for Collision or Body Work?

The easiest and most available way to pay for your portion of the repairs to your vehicle is with a sizable credit card. We accept Visa, MasterCard, & Discover. Of course, cash and checks are always welcome.

How do I get a rental car?

Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your spcecial limitations are. We have a rental fleet, but sometimes depending on your insurance, you might have to make spcecial rental arrangments. If you need a rental car, we can help you make the imperative arrangements. We recommend checking with your insurance provider and asking about the rental details of your plan.

How elongated will repairs take on my vehicle?

Our team collision advisors can update you periodically on the progress of your body shop work. Be sure to check with your advisor for the specifics on your vehicle. A lot of factors can contribute to repair time. Your advisor can give you an estimate of the time it will take to thorough the repairs to your vehicle.

Do I have to pay a deductible?

The amount of deductible that you will be responsible for is determined by your insurance policy. If you aren't sure about your deductible, we recommend calling your insurance agent. All plans differ, find out about yours to know about any deductibles. It depends on your plan.

Is there a warranty on the repairs to my vehice?

Your really are in fantastic hands! We guarantee all our body shop repairs with a Lifetime Warranty. Please speak to your collision advisor to learn higher.

How will I know when my car is done?

You will be notified when your vehicle is available to be picked up. You can also check this website. You will see a message next to the last picture of your vehicle telling you that your vehicle is available to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns. You can head over to our check vehicle status form, or give our department a call.

Who do I pay my deductible to?

It will be your responsibility to pay us when you pick up your vehicle. If you aren't sure about your deductible, you can call your insurance agent.

Is David McDavid Plano Lincoln Collision open on weekends?

We have Saturday hours. Saturdays we are open from 9:00 to 1:00pm. Our service center has extended hours and can help with many issues related to your vehicle. Head over to our service center to learn higher.

Where can I get a claim number in David McDavid Plano Lincoln?

Make sure to talk to a Collision Advisor to verify or check on a claim. Claim numbers are issued by your insurance company at the time you report your accident. Just write it down and bring it in with you when you come in to begin the repair process, we will do the rest. We can take most claims.